Policies

Appointments & Cancellation Policies

All services are pre-paid.

2022 Appointments

    • For Astrology appointments: Reservation Policy: To reserve an appointment, you must complete your online payment at the time of booking. Aly needs 72 hours to prepare your charts for new clients.
    • For Intuitive “& Spiritual mentorship” Clients: Please schedule 24 hours in advance. If urgent email first. All appointments are pre-paid by credit card through an online payment.
    • There is a 48 Hour Reschedule Policy. If you wish to reschedule your appointment, you must email your request to alydunne@gmail.com or through the contact form, no later than 48 hours prior to your appointment time. If you miss your pre-paid appointment for any reason or cancel less than 48 hours before your appointment time, you will not receive a refund and the pre-paid amount will not be applied or credited to another appointment time. Please check time zones to ensure you do not miss your appointment. Aly’s time zone is West Coast, California.
    • If you miss a pre-paid appointment or after scheduling for same-day appointments your new appointment time will not be scheduled until completion of payment for your next new appointment.
    • If you are 10 minutes late or more for an appointment, your appointment is subject to cancellation and considered a missed appointment. Late appointments will not receive the full amount of time scheduled. You will not receive a refund or discount for late appointments. Please contact me if you know you will be late. I will determine if there is enough time left to continue the session, however, the appointment is subject to cancellation if you are 10 minutes late or more.
    • If you wish to reschedule an appointment, you must email your request no later than 48 hours before your scheduled appointment time, or your appointment is considered missed or cancelled.
    • Aly Dunne reserves the right to refuse any appointments for any reason. Aly reserves the right to refuse a client or student without a refund if there is misconduct or late arrivals.
    • Any information shared with the client during a session, does not replace advice or treatment from a licensed medical or psychological health care provider, financial or legal adviser. Aly does not diagnose conditions, perform medical treatments, prescribe medications, and is not a professional healthcare service provider. Any decisions the client makes after the reading, is of the free will of the client, and not the influence of your practitioner. The purpose of all sessions is for spiritual and educational purposes.
    • There are no refunds.

 

  • In the rare case, Aly has an emergency, Aly will do her best to make arrangements to reschedule your session as soon as possible.

Packages

Packages are non-refundable, non-transferable, and expire within 1 year of purchase, however, each mentorship session has a 48-hour cancellation/reschedule policy. If a session is cancelled with less than 48 hours notice, the session is not able to be rescheduled. Sessions are non-refundable, as the package is non- refundable.

By completing payment, you understand and agree to the reservation & cancellation policy, which applies to each appointment/session within the package, and creates a binding legal agreement that you agree to and abide by the cancellation policy. Packages must be purchased prior to the first session online.

There is a 48 hour reschedule policy that applies to each session scheduled. If you miss your appointment/session for any reason or cancel 48 hours or less before your appointment time, you will not receive a refund and the pre-paid amount will not be applied or credited to another appointment time.

If you would like to reschedule your appointment, you must give no later than 48 hours prior notice of your appointment time. If you are 10 minutes late or more for an appointment, your appointment is subject to cancellation and considered a missed appointment. Late appointments will not receive the full amount of time scheduled. You will not receive a refund or discount for late appointments. Please contact us if you know you will be late. I will determine if there is enough time left to continue the session, however, the appointment is subject to cancellation if you are 10 minutes late or more.

*By completing a payment you understand and agree that any information shared with the client from Spirit, does not replace advice or treatment from a licensed medical or psychological health care provider, or legal adviser. I do not diagnose conditions, perform medical treatments, prescribe medications, and I am not a professional healthcare service provider. Any decisions the client makes after any type of session with Aly is of the free will of the client, and not the influence of Aly. The purpose of any type of session is for spiritual and educational purposes.

Gift Certificates

For all Gift Certificates – please email alydunne@gmail.com.

If you wish to redeem your gift certificate, please contact alydunne@gmail.com. Please note that this service is pre-paid. If you cancel with less than 48 hours notice, your gift certificate is no longer considered active, and unable to be redeemed for any future session.

You must redeem all of your gift certificates at the time of service unless another arrangement has been made.

Gift Certificates are non-refundable and non-transferable.

Unless otherwise noted, gift certificates expire a year after the purchase date. Please see the expiration notice on the certificate.

**For all services, programs, and classes Aly reserves the right to refuse a client or student without refund if there is misconduct or late arrivals.**